At 99ab, the privacy and security of your personal data is a fundamental obligation — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you have over your own data as a registered player on the 99ab platform.
Six core commitments that define how 99ab handles every Pakistani player's personal data — from the moment you register to the moment you withdraw.
Every data point transmitted between your device and the 99ab platform is protected by industry-standard 256-bit SSL encryption. Whether you are depositing via JazzCash or submitting KYC documents, your data travels securely.
99ab does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used solely to operate your account, comply with legal obligations, and improve your platform experience.
Registered 99ab players have the right to access, correct, download, and request deletion of their personal data at any time. These rights are exercisable directly through your account settings or by contacting our support team.
99ab collects only the personal data that is strictly necessary to operate your account, verify your identity, process your payments, and comply with our licensing obligations. We do not collect data for collection's sake.
Player personal data is stored in secure, access-controlled environments separate from operational systems. Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis.
In the unlikely event of a data breach that poses a risk to your personal data, 99ab will notify affected players promptly and take all reasonable steps to contain the breach, mitigate harm, and prevent recurrence.
1.1 This Privacy Policy ("Policy") describes how 99ab ("we," "us," "our") collects, processes, stores, shares, and protects the personal data of individuals ("you," "your," "player") who access, register on, or use the 99ab platform, including the website at 99ab.cam, the casino gaming section, the sports betting section, and all associated services.
1.2 This Policy applies to all personal data collected through the 99ab platform regardless of the player's country of access, including players accessing the platform from Pakistan, Karachi, Lahore, Islamabad, Faisalabad, and other locations across the country.
1.3 By accessing the 99ab platform or creating a 99ab account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the 99ab platform.
1.4 This Policy should be read in conjunction with the 99ab Terms & Conditions and the Responsible Gaming Policy.
2.1 The data controller responsible for your personal data under this Policy is the operator of the 99ab platform — the internationally licensed gaming entity that holds the applicable gaming licence under which 99ab operates. The data controller determines the purposes and means of processing your personal data in accordance with applicable data protection legislation.
2.2 For all data protection queries, requests to exercise your rights, or privacy-related complaints, you may contact the 99ab Data Protection team at: [email protected] — please include "Privacy" in your email subject line for prompt routing to the correct team.
3.1 99ab collects personal data that falls into the following categories, depending on the nature of your interaction with the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, CNIC number (for KYC) | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address, city (e.g., Karachi, Lahore) | Account communication, support, regulatory correspondence |
| Financial Data | JazzCash/EasyPaisa account references, bank account details (for withdrawal), transaction history | Processing deposits and withdrawals, fraud prevention |
| KYC Documents | CNIC copy, passport, utility bill, proof of payment method ownership | Identity verification, AML/CTF compliance, withdrawal processing |
| Gaming & Betting Data | Wager history, game session data, wins and losses, bonus usage, cricket betting activity | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, login timestamps | Security, fraud detection, platform performance |
| Usage Data | Pages visited, features used, session duration, navigation patterns | Platform improvement, personalisation, analytics |
| Communication Data | Support chat transcripts, email correspondence, complaints records | Support delivery, dispute resolution, quality assurance |
3.2 99ab does not knowingly collect sensitive personal data (such as health data, biometric data, or political opinions) unless such data is voluntarily provided by the player in the context of a responsible gaming self-assessment or similar tool, in which case it is used solely for the stated responsible gaming purpose.
4.1 99ab collects personal data through the following primary channels:
4.2 Where 99ab receives personal data about you from a third party (for example, from a payment processor confirming a transaction), such data is handled in accordance with this Privacy Policy and used only for the purpose for which it was obtained.
5.1 99ab processes your personal data for the following purposes:
6.1 99ab processes your personal data on the following legal bases, depending on the specific processing activity:
7.1 99ab does not sell, rent, or commercially transfer your personal data to third parties for their own marketing or commercial purposes. Your data is shared only in the following limited circumstances:
7.2 All third parties with whom 99ab shares personal data are required to process that data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond the specific task for which it was shared.
8.1 99ab retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations.
8.2 As a general principle, 99ab retains account and transaction data for a minimum of five (5) years following the closure of a player account. This retention period reflects standard AML and KYC record-keeping requirements imposed by our licensing authority.
8.3 KYC identity documents are retained for the period required by applicable AML and KYC regulations, which is typically a minimum of five (5) years from the date of submission or the date of account closure, whichever is later.
8.4 Marketing-related data and communication preferences are retained until you withdraw your consent or request deletion, at which point marketing processing will cease promptly.
8.5 After the applicable retention period has expired, 99ab will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.
9.1 99ab implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
9.2 While 99ab takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. Players are encouraged to use strong, unique passwords for their 99ab accounts and to enable two-factor authentication to further protect their account from unauthorised access.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 99ab will notify affected players without undue delay and will report the breach to the relevant supervisory authority within the timeframes required by applicable law.
10.1 99ab uses cookies and similar tracking technologies (including pixel tags and local storage objects) to operate and improve the platform, to remember your preferences, and to analyse how the platform is used by Pakistani players. Cookies are small data files stored on your device by your browser.
10.2 The following categories of cookies are used on the 99ab platform:
10.3 Non-essential cookies (functional, analytics, and performance) are deployed only with your consent, which is sought through the cookie consent notification displayed when you first access the 99ab platform. You may withdraw your cookie consent at any time through your browser settings.
10.4 Please note that disabling certain cookies may affect the functionality of the 99ab platform and your overall gaming experience.
11.1 As a registered 99ab player, you have the following rights in relation to your personal data. These rights are exercisable by contacting us at [email protected] with "Privacy Request" in the subject line:
11.2 99ab will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it.
11.3 Please note that some rights are subject to limitations — for example, the right to erasure cannot override 99ab's legal obligation to retain KYC and transaction records for the minimum period required by our licensing authority's AML regulations.
12.1 99ab takes the protection of minors extremely seriously. The platform employs age verification controls at the point of registration and during KYC verification to prevent individuals under 21 years of age from accessing real-money gaming services.
12.2 If 99ab becomes aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will take immediate steps to delete that data, close the associated account, and return any real-money balance to the payment source, pending verification.
12.3 If you believe that a minor has accessed or registered on the 99ab platform, please contact us immediately at [email protected] so that we can take prompt action.
13.1 As an internationally licensed gaming platform, 99ab may transfer your personal data to, and process it in, countries other than the country in which you are located — including countries whose data protection laws may differ from those in your jurisdiction.
13.2 Where personal data is transferred to countries that do not provide an equivalent level of data protection to that required by our licensing jurisdiction, 99ab will implement appropriate safeguards — such as standard contractual clauses or binding corporate rules — to ensure that your data is protected to a consistently high standard regardless of where it is processed.
13.3 All third-party service providers who receive or process personal data on 99ab's behalf in connection with international transfers are bound by contractual obligations to protect that data and to use it only for the specified purpose.
14.1 The 99ab platform integrates third-party services including certified game providers, payment processors, and analytics tools. While 99ab carefully selects and vets its third-party partners, each third party operates under its own privacy policy and data protection framework, over which 99ab has no direct control.
14.2 99ab is not responsible for the privacy practices of third-party game providers (such as Pragmatic Play, Evolution Gaming, and PG Soft) in respect of any data that those providers independently collect through their game interfaces. Players are encouraged to review the privacy policies of individual game providers where this is a concern.
14.3 Any personal data you share directly with a third-party payment processor (such as JazzCash or EasyPaisa) when initiating a transaction is governed by that provider's own privacy policy and terms of service, not by this Policy.
15.1 99ab reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable data protection law, our data processing practices, or operational requirements. The current version of this Policy, along with its effective date, is always available at 99ab.cam/privacy-policy.
15.2 Where changes to this Policy are material — meaning they significantly affect how we use your personal data or the rights available to you — 99ab will notify registered players by email to the address registered on their account, no less than fourteen (14) days before the changes take effect.
15.3 Your continued use of the 99ab platform following the effective date of any updated Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept the changes, you should cease using the platform and contact support to request account closure.
16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 99ab processes your personal data, please contact us through the following channels:
16.2 For formal data rights requests (access, erasure, portability, etc.), please submit your request in writing via email with your registered account username, a clear description of your request, and a copy of a government-issued identity document to verify your identity before we process the request.
16.3 If you are not satisfied with 99ab's response to a privacy complaint or data rights request, you have the right to escalate the matter to the relevant data protection supervisory authority or, where applicable, the dispute resolution body appointed by 99ab's licensing authority.
Thousands of Pakistani players from Karachi, Lahore, Islamabad, and Faisalabad trust 99ab with their data and their gaming. Instant JazzCash deposits, 3,000+ certified games, and a support team available 24/7 — all backed by a privacy framework you can read in full right here.
21+ only. Play responsibly. By using 99ab you confirm acceptance of this Privacy Policy and the Terms & Conditions. Gambling can be addictive — please seek help if it is affecting your life.